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IT Support Specialist

The IT Support Specialist position is currently available in the following offices: Washington, D.C., San Francisco, Taipei

About the Position

APT is seeking an IT Support Specialist to work in its Washington, DC headquarters office. The employee will work in a small team environment with an experienced management team in a dynamic technology oriented company. The successful applicant will have the opportunity to build a long-term and exciting career in a rapidly growing organization. APT offers a collaborative, high-intensity and high-integrity work environment, competitive salary, health benefits and a 401(k). 

What does this mean for you?

The position is responsible for the configuration, maintenance, backup and support of our Microsoft Windows workstations and laptops. This position is a technical, systems oriented position which offers upward mobility within the organization. Specific responsibilities would include:

  • ƒƒRapidly and effectively diagnosing and solving all hardware and software issues
  • Receiving, configuring, and installing laptops, workstations, and peripheral devices
  • Maintaining and improving physical and technical infrastructure.
  • Managing patch deployment with WSUS/SCCM
  • Maintaining, enhancing, and testing client backup strategy
  • Supporting and coordinating with remote offices and mobile team members
  • Participating in server deployment and various data center initiatives
  • Assisting the Systems Administrator and other team members with additional tasks and projects

Ideal Candidate Qualifications

  • Strong problem solving skills
  • Excellent communication skills
  • Drive to succeed and desire to advance
  • Passion for technology and computers
  • Experience operating and maintaining Windows desktops and laptops
  • Familiarity with common challenges experienced by business users
  • Experience with the Microsoft suite of business applications
  • Experience as an IT Support Specialist or equivalent
  • Bachelor’s Degree (required)
  • Industry Certifications (desired but not required)

To apply: